TRACE eLearning Tech Support

WELCOME TO THE TRACE eLearning 
TECH SUPPORT PAGE

Designed to provide an additional resource regarding common technical issues for both users and training administrators (Power Users), on this page you will find comprehensive, step-by-step guides containing videos and instructions for performing key tasks on your training site:

  1. Submitting a technical support trouble ticket
  2. Locating your course certificate
  3. Logging into your training site
  4. Resetting your password – lost password
  5. Navigating to and completing a course

Additionally, please also see links to the following resources below:

  1. TRACE NEW LMS – Key Differences and Points to Note for Users
  2. TRACE NEW LMS – Key Differences and Points to Note for Power Users (Administrators)
  3. TRACE eLearning Administrator (Power User) Guide

DOWNLOAD YOUR GUIDE BELOW 

Enrolling a User through Course Management

English |  Chinese | Italian

How to Add Sub-Branches to Your Training Site Using a Batch Upload

English

How to Add Users to Your Training Site Using a Batch Upload

English | Italian | Spanish 

How to Batch Enroll and Unenroll Users via CSV

Chinese | English | Spanish

LMS Reporting Feature Overview 

English | Spanish

Locating Your Course Certificate
Arabic  |  Chinese  |  English  |  French  |  Italian  |  Korean  |  Portuguese  |  Russian  |  Spanish

Logging In
Arabic  |  Chinese  |  English  |  French  |  Italian  |  Korean  |  Portuguese  |  Russian  |  Spanish

Lost Password
Arabic  |  Chinese  |  English  |  French  |  Italian  |  Korean  |  Portuguese  |  Russian  |  Spanish

Navigating To and Completing a Course
Arabic  |  Chinese  |  English  |  French  |  Italian  |  Korean  |  Portuguese  |  Russian  |  Spanish

Self-Registration Guide (General)

English | French | Portuguese | Spanish

Self-Registration Guides for Power Users  

English | French | Portuguese | Spanish

TRACE eLearning Administrator (Power User) Guide
Arabic  |  Chinese  |  English  |  French  |  Italian  |  Korean  |  Portuguese  |  Russian  |  Spanish

TRACE eLearning Administrator (Power User) Guide Recordings
Chinese  |  English  |  Spanish

TRACE eLearning Technical Support
Arabic  |  Chinese  |  English |  French  |  Italian  |  Korean  |  Portuguese  |  Russian  |  Spanish

TRACE NEW LMS – Key Differences and Points to Note for Users
English

TRACE NEW LMS – Key Differences and Points to Note for Power Users (Administrators)
English

TRACE Training Mobile App User Guide

Chinese | English

 

Should you have any additional questions or concerns or require further technical assistance, please contact the TRACE
eLearning by writing to [email protected] or by calling +1 410.990.0076.

Download the eLearning Brochure CONTACT TRACE