TRACE is seeking a detailed-oriented and proactive Associate Project Manager.  The Associate Project Manager will respond to inquiries and requests of a technical nature from customers regarding our Third Party Management System (TPMS). The ideal candidate will be able to analyze and troubleshoot issues, help customers set up TPMS accounts and place orders and handle problem resolution which may require follow-up and coordination across departments.

Responsibilities:

• Collaborate with project managers to gather requirements and facilitate the projects for customer-facing products
• Coordinate the efforts to constantly drive feature awareness and adoption for products in TPMS
• Conduct TPMS demos via GoToMeeting, and provide new users with training(s) or support on how to use features and functionality offered by TPMS
• Produce webinars and videos to showcase TPMS’s latest features
• Identify, diagnose and resolve routine and non-routine TPMS customer issues
• Provide technical assistance and support for incoming requests and problems related to TPMS
• Work closely with business development team to onboard new customers and assist lead generation and campaigns
• Coordinate regular product trainings with relevant internal stakeholders
• Ensure data privacy compliance procedures are met when onboarding new customers 
• Document internal work processes and update them regularly
• Serves as backup for TPMS info box and live chat support
• Serves as backup for working with new customers to set up TPMS accounts to include adding, deactivating, and updating accounts along with communicating the procedures and follow up as needed

 Qualifications:

• Bachelor’s degree
• 3 years experience in customer facing environment and project management
• Strong technical skills
• Demonstrated understanding of project management concepts
• Solid organizational skills including attention to detail and multitasking skills
• Excellent written and communication skills
• Strong working knowledge of Microsoft Office, preferably in Excel
• Ability to interact professionally with a diverse group of customers, team members and managers
• Interest in international business a plus
• Strong knowledge of customer support and project life cycle a plus

Qualified candidates should send a resume and cover letter to: [email protected]  for consideration.

We are seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

• Generate new business opportunities via cold calling, responding to inbound leads, attending industry events and responding to RFPs
• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
• Engage compliance professionals in targeted prospect accounts
• Offer consultative compliance solutions to multinational companies/sell a broad range of compliance and due diligence services to potential and existing clients
• Negotiate contracts, develop pricing strategies and prepare proposals
• Research and drive new business expansion
• Build relationships with intermediaries and referral sources
• Utilize direct marketing strategies, sales force building, sales process management and marketing support materials to develop and execute sales
• Develop and present on sound business conclusions from gathered information
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Work collaboratively with other departments to support overall growth of TRACE
• Develop long term valued relationships with members and clients
• Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

• Education: BA/BS
• 5+ years of sales and business development experience  
• Proven track record in consulting/solution selling
• Excellent customer interface skills – ability to deliver presentations and drive meetings
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance
• HubSpot experience strongly preferred
• Collaboration & Communication:
• Actively participates in team based activities
• Focuses on finding solutions, not talking about problems
• Understands the nature of healthy debate while maintaining positive working relationships
• Supports team decisions even if they conflict with personal desires
• Interacts with people openly and directly
• Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
• Expresses views with courage and tact

How to Apply:

Interested candidates should send a resume and cover letter to  [email protected] for immediate consideration. Please include your name in the subject line and Business Development Manager.   

We offer a competitive salary and a comprehensive benefits structure.

TRACE is seeking a part-time conference producer and researcher with expertise in the development of content for continuing education events and webinars for lawyers and senior-level compliance executives. Particular expertise in topics relating to the FCPA, global anti-bribery compliance and other overlapping regulatory compliance issues is strongly preferred. This position is ideal for a recent law school graduate, junior conference producer or law firm CLE coordinator with a background/experience in legal research who is looking to develop a subject matter expertise in the anti-corruption field. Although prior knowledge of the relevant laws and instruments – including the U.S. Foreign Corrupt Practices Act, the UK Bribery Act 2010 and the OECD Anti-Bribery Convention – is not required, the successful candidate will be expected to develop and maintain familiarity with these and other legal regimes and also cultivate a network of industry contacts. Experience with webinar platforms and general event planning/coordination a plus. An avid reader and compliance/legal trends watcher will succeed in this role.

Responsibilities:

• Carry out in-depth research and analyze findings to validate conference/webinar topics and develop program agendas
• Source, invite and confirm senior level industry professionals to speak at TRACE events/webinars and build a database of industry experts
• Assist in the development of new webinars for the TRACE Anti-Bribery Specialist Accreditation (TASA) program
• Create original content and engaging copy for event and webinar related promotional materials
• Conduct ongoing research and use critical thinking to identify new conference ideas and topics
• Provide the marketing team with strategic information on potential sponsorship opportunities
• Compile and provide the training director and CLE coordinator with requested documents/information in support of state applications for continuing legal education
• Identify speaking opportunities within the U.S. and globally and draft proposals
• Provide ongoing support to marketing and training teams as required

Qualifications:

• A strong academic background (a Bachelor’s degree required; Advanced degree, such as JD or MBA preferred)
• Excellent research and analytical skills
• Strategic thinker with highly developed business acumen
• Superior organizational, communication, inter-personal and writing skills
• Independence and initiative
• Ability to thrive within a fast-paced environment
• Project management experience preferred
• Fluency in a foreign language a plus

Qualified candidates should send a resume and cover letter to: [email protected] for consideration.

We are seeking an analytical and process-oriented professional for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.

Key responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding FCPA concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
• Expected to produce high quality professional reports within the anticipated cycle times.
• Occasionally called on to use their due diligence skills to assist with consulting and other projects.
• Those with foreign language skills provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Requirements:

• Complete fluency in in Mandarin (writing, speaking, listening, and reading).
• Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field.
• At least 1-2 years’ office experience
• At least 2 years’ experience with MS Word and Excel
• Communication and collaboration:
• Actively participates in team based activities
• Focuses on finding solutions, not talking about problems
• Understands the nature of healthy debate while maintaining positive working relationships
• Supports team decisions even if they conflict with personal desires
• Interacts with people openly and directly
• Conducts difficult conversations in a calm and positive manner that focuses on facts, not feelings
• Expresses views with courage and tact

Preferred Candidates:

• Have relevant research and/or large-firm paralegal experience
• Are detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Can multi-task and prioritize among many different assignments
• Have an understanding of corporate ownership structures
• Are familiar with Lexis Diligence and/or Westlaw

Qualified candidates should send a resume and cover letter to [email protected] for immediate consideration.

TRACE is seeking an organized, professional, and energetic full-time Membership Coordinator who will be responsible for managing and owning the membership “life-cycle” for each TRACE International member. This is a non-exempt position and based in Annapolis, MD.

The individual selected must be a self-starter, have a strong attention to detail, and a sense of follow-through. The selected candidate will be able to effectively communicate with people from all levels of an organization, be able to multi-task and prioritize, and speak with passion about TRACE’s mission and the value of membership. We are looking for someone who is dependable and able to work effectively both independently and collaboratively.

Responsibilities:

• This position will be the central hub in the membership life-cycle process, responsible for ensuring that TRACE stakeholders (e.g. Accounting, Legal, BD, Member Experience Team, Product Managers, etc.) perform their necessary functions with respect to membership.
• Manage member account history via Hubspot and ensure all TRACE stakeholders are informed of member-related issues and changes.
• Initiate the annual renewal process for each member.
• Facilitate necessary contract requests to Legal (e.g. renewal amendments, name changes, M&A amendments, etc.).
• Facilitate member invoicing and payment in collaboration with the Accounting Team.
• Refer / escalate member-related issues that come to your attention to the appropriate TRACE stakeholders and follow-up to ensure that each issue is promptly and completely resolved (i.e. “Own” the issue and see it through).
• Maintain membership list.

Qualifications:

• A strong academic background (a Bachelor’s degree required) in a related field
• High degree of professionalism
• Ability to interpret and understand contractual language
• Membership Association / Customer Service experience highly desirable
• Excellent research and analytical skills
• Ability to thrive within a fast-paced environment and adapt to quickly changing priorities
• Sense of urgency and ownership
• Project management experience preferred
• Proficiency in Excel, Hubspot, Quickbooks, or ContractSafe preferred
• Fluency in Spanish or French a plus (but not required)

Qualified candidates should send a resume and cover letter to: [email protected]   for consideration.

TRACE is seeking a temporary Technical Support Assistant to work in its Annapolis office through early September assisting our online training team.  This is an hourly position, Monday – Friday.  The ideal candidate should be very tech savvy with a background in technical support (prior knowledge of learning management systems a plus but not required).  The ideal candidate should have a strong technical knowledge of computer software, be comfortable working with data and spreadsheets and possess excellent attention to detail.  This exciting role offers learning opportunities for a motivated and well-organized professional.

Responsibilities:

Assist the Online Training team in performing various tasks as part of our Learning Management System (LMS) transition including but not limited:

• File/course data review (in SQL, CSV and SCORM formats)
• File migration and conversion
• Data collating and organization

Qualifications:

• Bachelor's degree in information technology, instructional design, or another related field of study (or student in final year of coursework in attainment of)
• Online training/LMS experience a plus
• Work effectively and collaboratively in a  team environment
• Working knowledge of computer programming software, web composition and multimedia software packages
• Literate in HTML, CSS, XML, and/or SQL Query language
• Mastery of Microsoft of Excel and proficiency with the remainder of the Microsoft Office suite
• Ability to stay on task and work independently while being flexible to shift tasks/priorities quickly
• Ability to effectively communicate both verbally and in writing
• Provide assistance in addressing and responding to various technical issues
• Understand and behave with a high level of integrity and complete confidentiality at all times
• Working knowledge of course authoring software and tools (i.e. Articulate 360) and learning management systems a plus but not required

We are seeking an energetic individual to join our international business development team. This position is based in Europe (candidates should reside within Western Europe or in the United Kingdom). Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. Candidates must be equally effective at generating and qualifying new sales leads as well as closing business with new multinational companies.

Responsibilities:

• Deliver anti-bribery compliance solutions to multinational companies operating in a variety of verticals
• Identify and target new corporate clients and members in Europe
• Generate new business opportunities via cold calling, responding to inbound leads, participating in RFPs, and attending events
• Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE, engaging with compliance professionals, and securing a follow-up discussion and / or demonstration of TRACE tools and resources
• Negotiate contracts, develop pricing strategies and prepare proposals
• Utilize direct marketing strategies, sales process management and marketing support materials to develop and execute sales
• Develop and present on sound business conclusions from gathered information
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Work collaboratively with other departments to support overall growth of TRACE
• Develop long term valued relationships with members and clients
• Identify industry trends and continually develop  knowledge of anti-bribery compliance

Qualifications:

• Bachelor’s degree in finance, marketing or business related subject preferred
• Multilingual; Fluent in English and at least one Western European language
• 3+ years of sales and business development experience
• CRM experience preferred
• Demonstrable track record in consulting/solution selling
• Excellent customer interface skills – ability to deliver presentations and drive meetings
• Significant degree of self-motivation, direction and integrity
• Strong reporting and data management skills
• Experience working closely with senior-level management of larger corporations
• Knowledge of due diligence and FCPA/anti-bribery compliance preferred

Qualified candidates should send a resume, cover letter (required) [email protected] for immediate consideration.

TRACE is a dynamic and growing company, headquartered in Annapolis, MD that provides practical and cost-effective anti-bribery compliance solutions for multinational companies and their commercial intermediaries.  TRACE is looking for analytical and process-oriented individuals for our due diligence business.  A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.  This is a Consultant position.

Key responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding anti-bribery concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
• Expected to produce high quality professional reports within the anticipated cycle times.
• Occasionally called on to use due diligence skills to assist with consulting and other projects.
• Those with language skills provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Ideal candidates:

• Must be fluent in English + Mandarin, Korean, or Japanese
• Must have a college degree
• Relevant research, document review, and/or large-firm paralegal experience is preferred
• Are detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Can multi-task and prioritize among many different assignments
• Are self-motivated and will contribute ideas for improving processes;
• Are focused on providing outstanding customer service;
• Are willing to work in Bonifacio Global City
• Can work Manila business hours but with some US Eastern Time overlap for meetings

Preferred candidates are multi-lingual and have an understanding of corporate ownership structures. 

TRACE offers a competitive local package. Qualified candidates should send a resume and cover letter to [email protected].