Careers

TRACE is a dynamic and growing international business association based in Annapolis, Maryland that provides multinational companies with anti-bribery resources and tools in support of their compliance efforts. This is a great opportunity for a junior compliance professional who wants to continue their career in the anti-corruption compliance field or a more senior lawyer looking for a flexible schedule.

TRACE's dynamic and growing Compliance Resources and Legal Research team is seeking a full-time FCPA Compliance Specialist to help expand and coordinate TRACE's compliance resources in the areas of transnational anti-bribery law and enforcement. In-house compliance experience is required, including familiarity with relevant laws and instruments—including the U.S. Foreign Corrupt Practices Act, the UK Bribery Act 2010, and the OECD Anti-Bribery Convention.

RESPONSIBILITIES

• Conduct reviews of new and existing resources with an eye toward improved service to TRACE members
• Build a dynamic collection of information and compliance resources based on TRACE’s information needs
• Research and monitor legislative and regulatory issues that may affect the organization’s members and assist with presentations as needed
• Contribute to senior management strategies and decisions regarding tools, services and toolkits for the organization
• Support the online training function by researching and summarizing substantive, actionable content
• Be willing to conduct live or pre-recorded trainings

QUALIFICATIONS

• A minimum of 3 years of experience working in a compliance-related capacity in-house, preferably at a multinational company
• Must be located within the United States
• A J.D. or equivalent degree from an ABA accredited law school preferred but not required
• Analytic thoroughness and rigorous attention to detail
• Superior writing skills
• Independence and initiative
• Ability and desire to learn
• Interest in international business
• Fluency in a second language preferred

Qualified candidates should apply with cover letter, resume and writing sample.

TRACE is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of any characteristic protected by applicable federal, state and local laws and ordinances.

TRACE is a dynamic and growing international business association based in Annapolis, Maryland that provides multinational companies with anti-bribery resources and tools in support of their compliance efforts.

TRACE is seeking an LMS (Learning Management System) & Helpdesk Support Specialist that is tech-savvy and customer-service oriented to support the TRACE Compliance Training team. This is a very team-oriented position. The LMS & Training Support Specialist will provide technical and customer service support to TRACE members, supporting the team on a day-to-day basis. Possessing excellent communication, project, time management and technical skills, the ideal candidate for this role is a quick learner who has prior experience working with an LMS, is proficient in the entire Microsoft Office suite (particularly Excel), and can adhere to strict timelines.

The LMS & Helpdesk Training Support Specialist will be able to manage several projects simultaneously with an excellent attention to detail. The LMS & Helpdesk Training Support Specialist will also be a self-starter, who enjoys "owning" tasks and assignments, welcomes a changing pace, can perform well within a group environment while also maintaining focus on individual projects. The LMS & Helpdesk Training Support Specialist will also subscribe to TRACE's commitment to excellence and the highest standards of service.  Foreign language proficiency a plus but not required (preferably Spanish, Italian and/or French).

RESPONSIBILITIES

• Support the delivery of online training to TRACE members including the provisioning of technical end-user support and troubleshooting assistance for TRACE online training courses and the LMS, inclusive of both Administrator and users, including but not limited to overseeing the following tasks: 
• Oversee the TRACE training technical support inbox on a daily basis, including but not limited to responding to TRACE member Administrator and User technical support issues pertaining to user training reports; certificates; user/administrator account setup and password assistance; course access questions 
• Leading technical Administrator overview/training sessions for Administrators and users and handling any follow up requests (enrolling users, running reports, etc.) 
• Create, email, and update email notifications and course certifications 
• Maintain and update the TRACE LMS and member portals 
• Establish new member training sites on the LMS 
• Support the TRACEgifts Product Manager with implementing the gifts and entertainment registry tool and settings, including creating and updating user accounts, and leading TRACEgifts overview calls
• Raise more advanced technical issues regarding courses and the TRACE LMS with the Senior Manager and Senior Director, Compliance Training and follow up on resolution  
• Assist with testing and launch of courses 
• Update and maintain member accounts and data to reflect project status 
• Prepare reports for all levels of management, as requested 
• Work in collaboration and partnership with other team members and internal departments 
• Update and maintain member accounts and data to reflect project status
• Preparing reports for all levels of management, as requested
• Additional job-related projects as assigned by management

 QUALIFICATIONS 

• Bachelor's degree in Cybersecurity, Computer Science, International Studies, Languages, or a related field, or equivalent training and comparable work experience  
• 0-1 year of related LMS experience
• Excellent customer service skills and attention to detail 
• Ability to multi-task and work on multiple projects simultaneously 
• Positive attitude and team-oriented 
• Strong communication skills, both verbal and written
• Solution-oriented, problem solver 
• Strong, decision-making and interpersonal skills 
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) 
• Aptitude to work independently as well as part of a team and function in changing environment  

PREFERRED CANDIDATES 

• Any knowledge of current international data privacy, global trade/bribery regulations 
• Linguistics background (Spanish, French, or Italian) is desirable   

This position has the flexibility to be on-site, remote or hybrid.  

TRACE is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of any characteristic protected by applicable federal, state and local laws and ordinances.

We are seeking an energetic individual to join our growing Membership Development/Sales team. Ideal candidates will be results-driven with an understanding of the consultative, intangible relationship-based sales role. Candidates must be equally effective at generating and qualifying new sales leads as well as closing business with new multinational companies. We offer a competitive salary and bonus structure.

RESPONSIBILITIES:

• Generate new business opportunities via cold calling and responding to inbound leads
• Conduct research on potential leads/members, competitors and industry developments to identify business trends and opportunities
• Proactively assess and validate prospect needs on an ongoing basis
• Prospect to assigned target accounts with the goal of generating interest in TRACE membership and securing a follow-up discussion and/or product demo
• Proactively engage compliance professionals in targeted prospect accounts and identify opportunities to align membership benefits with compliance goals/priorities
• Utilize direct marketing strategies, sales process management and marketing support materials to develop and execute sales
• Work collaboratively with other departments and Senior Management to support overall growth of TRACE
• Identify industry trends and continually develop knowledge of anti-bribery compliance
• Provide CRM support as needed

QUALIFICATIONS:

• Education: BA/BS or Associates Degree and 5+ years of experience
• 3+ years of sales and business development experience
• CRM experience
• Proficient in cold calling and email marketing
• Proven track record in consulting/solution selling
• Excellent customer interface and communications skills – ability to deliver presentations and drive meetings
• Significant degree of self-motivation, direction and integrity
• Strong reporting and data management skills
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance preferred

This position can be In-Office, Remote or Hybrid.

TRACE is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of any characteristic protected by applicable federal, state and local laws and ordinances. 

Our Member Services Team works to ensure that TRACE members receive the full benefit of their membership, while also providing operational support to the organization. We are seeking a highly motivated, proactive and organized individual with excellent communication and presentation skills to manage our growing number of membership accounts in the U.S. and globally, boost membership retention and facilitate revenue generation.  From conducting onboarding calls to navigating complex requests, our Member Services team are motivated to provide exceptional customer service and serve as a single point of contact for questions and problem solving.

To continue delivering exceptional support to our members, we are seeking individuals who want to:

• Be brand ambassadors for TRACE and advance our mission of increasing commercial transparency worldwide
• Build relationships with and support the compliance efforts of Fortune 1000 companies across all industry sectors
• Gain practical business experience in a fast-paced environment
• Learn the “ins” and “outs” of compliance and how TRACE tools and resources can help companies reduce costs

What you’ll be doing:

• Manage day-to-day member inquiries and administrative requests, independently troubleshoot problems, and proactively communicate with and follow-up with members via phone and email
• Work across departments to address and resolve the needs and requests of members
• Provide timely and accurate information regarding member benefits and services
• Thoroughly document all member related communications and interactions in HubSpot
• Schedule and conduct new member onboarding calls and follow up demonstrations and calls as needed
• Regularly check in with members by phone and email to ensure they are fully leveraging their membership benefits
• Become a trusted advisor to members by developing an understanding of their business and how TRACE products can best be deployed to address their compliance needs
• Assist with membership renewal efforts, including pre-renewal outreach and assisting Accounting Department with collecting membership payments
• Identify high risk accounts and work with Senior Management to improve membership retention
• Prepare membership data reports for senior management
• Maintain familiarity of relevant technology, industry trends and regional regulatory and enforcement developments
• Perform other related duties as required by management

This career is for you if:

• You are detail oriented, process-oriented and capable of effectively prioritizing multiple tasks
• You have excellent listening and communication skills through phone and email
• You are passionate about customer service with at least 2+ years of relevant work experience
• You can work independently but are also collaborative and highly enthusiastic
• You have a demonstrated interest in international business and/or compliance
• You have experience with MS Office Suite, HubSpot (or equivalent CRM), GoToMeeting (or equivalent platform)
• You have a bachelor’s degree and have demonstrated the ability to work in a fast-paced environment with high-volume work 

This position can be In-Office, Remote or Hybrid. 

TRACE is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of any characteristic protected by applicable federal, state and local laws and ordinances.