Careers

TRACE is seeking a full-time Accounting Specialist to support the Accounting Manager in Accounts Receivable, Billing and Accounts Payable operations for our for-profit corporation. The position is based in Annapolis, Maryland, but we will consider part-time remote options for the right candidate.

Responsibilities: The Accounting Specialist will support the Accounting Manager in the day-to-day accounting responsibilities:    

• Maintain current and accurate customer accounts in QuickBooks Online
• Accurately and timely complete daily, weekly and monthly invoicing in QuickBooks Online for all services per billing procedures
• Register for, and accurately submit invoices in, customers’ e-billing portals, as required
• Accurately and timely update the order status and details in TRACE Third Party Management System (TPMS)
• Effectively research and communicate any billing discrepancies, irregularities or other matters to appropriate team member or Manager
• Accurately post daily cash receipts in QuickBooks Online, update TPMS and/or notify team members, as required
• Effectively research and address any unidentified cash receipts, and/or incorrect payments
• Oversee and timely address all incoming emails in general billing inbox, as appropriate
• Complete various supplier forms and documents, as requested
• Prepare and send monthly statements of accounts, and friendly payment reminders from QuickBooks Online
• Maintain an accurate and current working copy of 60+ days collection report
• Assist with collection of delinquent customer invoices
• Review, code and post vendor invoices in QuickBooks Online
• Assist with account reconciliations and weekly and monthly closing procedures, as requested
• Assist with payroll and benefits administration, as assigned
• Assist with general administrative / data-entry tasks, as assigned
• Back-up to Accounting Manager when unavailable or out of the office.
• Other duties, as assigned

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Qualifications / Experience:

• Experience and working knowledge of transactional and general day-to-day accounting functions and processes, some experience required
• Accounting certificate or equivalent
• MS Office / Excel and Quickbooks (or similar accounting software) proficiency
• A self-starter with initiative and strong attention to detail
• Effective written and verbal communication skills
• Works well independently and with others

Reporting to the Director, Compliance Training & Accreditation and bi-lingual in English and Spanish, the Accreditation and Curriculum Development Specialist will oversee the TRACE Accreditation programs and provide general support with TRACE content development and TRACE member course customization requests.

An integral member of the Compliance Training team, the core focus of the Accreditation and Curriculum Development Specialist will be overseeing TRACE’s Accreditation programs (TASA – TRACE Anti-Bribery Specialist Accreditation and ABCE – Anti-Bribery Compliance Essentials Certificate) on a daily basis, processing new student registrations, engaging with graduates and student renewals as well as supporting with the updating/building of course content to support both programs. The Accreditation and Curriculum Development Specialist will also be responsible for TRACE webinar outreach, speaker coordination and the scheduling and conversion of the same into course content.

This role will also be called on to support with the development of TRACE content, implementation of TRACE member course customizations and to support with the deployment/delivery of training/content through the TRACE Learning Management System (LMS) to any customers/members in Spanish as required.

Possessing a background in eLearning, training and content development, the Accreditation and Curriculum Specialist will possess excellent communication, project management, technical and customer service skills. The ideal person for this role will be tech-savvy, a quick learner, detail-oriented and welcome the challenge of working in an ever-evolving landscape. This position will require a knowledge of eLearning content and course building software and best practices. The Specialist will be comfortable managing several projects simultaneously, welcome a changing pace and subscribe to TRACE’s commitment to excellence and the highest standards of service both internally and externally. 

Responsibilities:

• Oversee TRACE Accreditation programs by offering daily support to program candidates, students and graduates including but not limited to responding to technical inquiries and phone calls, answering emails, registering and updating student/graduate account details, updating course/program details in the TRACE Learning Management System
• Act as the lead Training POC for Spanish-speaking members/customers, including but not limited to providing translation support in Spanish and conducting member/customer calls in Spanish
• Serve as an internal subject matter expert on program and accreditation curriculum and best practices for training programs
• Conduct live demo calls and provide customer support to prospective and current members/accreditation students
• Assist with the testing and launch of TRACE and custom member courses
• Support webinar research and development, including the identification and recruitment of speakers, webinar setup and scheduling in the GoToWebinar platform, especially in Spanish speaking regions of the world
• Support with the updating, implementation and testing of TRACE courses
• Oversee the translation of all training guides and documents in Spanish
• Work in collaboration and partnership with other team members and internal departments
• Additional job-related projects as assigned

Qualifications:

• Bachelor's degree in Education with a background in eLearning, Compliance Training, Professional Curriculum Design, or equivalent combination of education and experience
• Excellent communication and customer interface skills 
• Collaborator, team player, and solution-oriented 

TRACE is seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

• Identify, contact and develop new business opportunities and respond to requests for information
• Nurture relationships with existing prospects by identifying opportunities for engagement. Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
• Take a consultative approach to selling a broad range of compliance and due diligence services to prospective and existing customers and members
• Create and deliver value-based campaigns to build awareness of TRACE solutions to prospective customers and members
• Provide thoughtful and strategic follow-up information to prospective customers and members
• Work with executive management and other departments to execute demand generation strategies and meet company growth objectives
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Develop long term valued relationships with prospective customers and members
• Identify industry trends and continually develop knowledge of anti-bribery compliance
• Update and maintain TRACE CRM (HubSpot) solution

 Qualifications:

• Education: BA/BS
• 5+ years of sales and business development experience
• Proven track record in consulting/solution selling
• Excellent communication and customer interface skills – ability to deliver presentations and drive meetings
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance a plus
• HubSpot experience strongly preferred
• Collaborator, team player, and solution-oriented

Reporting to the Manager, Compliance Training & Accreditation, the Compliance Training & Curriculum Development Specialist will provide support to TRACE members assisting with the implementation of TRACE course customizations and development requests. An integral member of the TRACE Compliance Training team, the ideal candidate for this role will possess experience in or have a background in education, course building or content development, be multi-lingual, tech savvy, a quick learner, detail-oriented and welcome the challenge of working in an ever-evolving compliance and eLearning landscape. The Specialist will also be responsible for providing customer service and general training support role to TRACE members. 

This position requires one year of experience in content and course building, including manipulation of “out-of-the-box” courses to creating custom content as a whole. The Specialist will be comfortable managing several projects simultaneously possess strong communication, project management and customer service skills, welcome a changing pace and subscribe to TRACE’s commitment to excellence and the highest standards of service both internally and externally. 

Responsibilities:

• Oversee the implementation of TRACE course customizations and development – including both course improvements as well as “from scratch” course developments
• Maintain and update TRACE courses per member requests as well as to ensure relevance given evolving regulations
• Knowledge of the Articulate authoring tool – namely Storyline and Rise
• Assist with the testing and launch of TRACE and custom member courses within a Learning Management System (LMS)
• Prepare custom training courses for members upon request
• Work in collaboration and partnership with other team members and internal departments
• Provide additional compliance training support to TRACE members as required
• Additional job-related projects as assigned by management
• Bachelor's degree in Education with background in E-Learning, Compliance Training, Professional Curriculum Design, or equivalent combination of education and experience
• Experience in Corporate Compliance Training setting required 
• Excellent communication and customer interface skills 
• Collaborator, team player, and solution-oriented 

TRACE is seeking an analytical and process-oriented professional for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets.

Responsibilities:

• Responsible for completing a variety of due diligence reviews
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent
• Responsible for understanding FCPA concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements.
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent.
• Expected to produce high quality professional reports within the anticipated cycle times.
• Occasionally utilize their due diligence skills to assist with consulting and other projects.
• Utilize foreign language skills to provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills.

Qualifications:

• Complete fluency in Chinese, German, Arabic, Spanish, and Russian (writing, speaking, listening, and reading) preferred.
• Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field.
• Minimum of one year office experience
• Minimum of two years’ experience with MS Word and Excel 

Preferred Candidates:

• Relevant research and/or large-firm paralegal experience
• Detail-oriented and highly organized
• Possess strong time-management, analytical and issue-spotting skills
• Multi-task and prioritize among many different assignments
• Understanding of corporate ownership structures
• Familiar with Lexis Diligence and/or Westlaw

Systems Administrator

TRACE is seeking an experienced, pro-active, full-time Systems Administrator to join our growing IT Department. The successful candidate must have excellent problem solving and communication skills, and be able to use their knowledge and experience to provide end user support for our Annapolis office and cloud-hosted web applications. This position is responsible for the upkeep, configuration, and reliable operation of all TRACE desktop computers, servers, and local area networks. Additionally, the Systems Administrator will maintain the availability of existing technology infrastructure to identify and advise management on the technology lifecycle by providing research and development, proactive risk identification and business technology innovation. 

Key Responsibilities:

• Assists the IT Department with the day-to-day operations of servers, desktops, printers, routers, switches, firewalls, phones and other equipment by monitoring system performance, configuration, security, maintenance and repair
• Ensures high availability and acceptable levels of performance of mission critical resources
• Develops procedures to maintain security and protect systems from unauthorized use
• Installs and configures workstations, applications, IP phones, and peripherals for end users
• Applies operating system updates, patches, and configuration changes
• Administers applications and software including but not limited to MS Office and Adobe Suite
• Analyzes and interprets system logs to identify potential issues to be resolved
• Creates user accounts and perform basic user training for new employees
• Monitors daily system backups and antivirus/malware protection
• Performs administration and routine audits of systems, software and security
• Participates in disaster recovery and failover exercises
• Troubleshoots end user support requests in a timely manner with excellent customer service
• Documents licensing, inventory, procedures, and troubleshooting processes per ISO 27001 guidelines
• Stays current with technological developments in systems administration and recommends ways to take advantage of new technology

Requirements:

• S. in Computer Science and/or relevant experience or certifications (Azure Administrator, MCSE/MCSA, CCNA, CompTIA A+, Network+, Security+, etc.)
• Minimum 3 to 5 years of experience providing operational and remote support for Windows/Linux servers, Hyper-V and hybrid cloud (Azure) environments including DNS, DHCP, Group Policy, Active Directory, DFS, MFA, Password Managers and desktops
• Strong proficiency with Office 365
• Proven experience troubleshooting LAN, WAN, network segments, internet and intranet and VPNs
• Occasional after-hours/weekend work required as system needs or IT issues dictate

Position Type/Expected Hours of Work

This is a full-time position Monday through Friday, with occasional weekend support activities, such as Disaster Recovery testing. Although Remote/ Hybrid work is authorized, candidate must live in the DC, MD, VA area.