Accreditation & Curriculum Development Specialist (Annapolis, Maryland)
Reporting to the Director, Compliance Training & Accreditation and bi-lingual in English and Spanish, the Accreditation and Curriculum Development Specialist will oversee the TRACE Accreditation programs and provide general support with TRACE content development and TRACE member course customization requests.
An integral member of the Compliance Training team, the core focus of the Accreditation and Curriculum Development Specialist will be overseeing TRACE’s Accreditation programs (TASA – TRACE Anti-Bribery Specialist Accreditation and ABCE – Anti-Bribery Compliance Essentials Certificate) on a daily basis, processing new student registrations, engaging with graduates and student renewals as well as supporting with the updating/building of course content to support both programs. The Accreditation and Curriculum Development Specialist will also be responsible for TRACE webinar outreach, speaker coordination and the scheduling and conversion of the same into course content.
This role will also be called on to support with the development of TRACE content, implementation of TRACE member course customizations and to support with the deployment/delivery of training/content through the TRACE Learning Management System (LMS) to any customers/members in Spanish as required.
Possessing a background in eLearning, training and content development, the Accreditation and Curriculum Specialist will possess excellent communication, project management, technical and customer service skills. The ideal person for this role will be tech-savvy, a quick learner, detail-oriented and welcome the challenge of working in an ever-evolving landscape. This position will require a knowledge of eLearning content and course building software and best practices. The Specialist will be comfortable managing several projects simultaneously, welcome a changing pace and subscribe to TRACE’s commitment to excellence and the highest standards of service both internally and externally.
Responsibilities:
- Oversee TRACE Accreditation programs by offering daily support to program candidates, students and graduates including but not limited to responding to technical inquiries and phone calls, answering emails, registering and updating student/graduate account details, updating course/program details in the TRACE Learning Management System
- Act as the lead Training POC for Spanish-speaking members/customers, including but not limited to providing translation support in Spanish and conducting member/customer calls in Spanish
- Serve as an internal subject matter expert on program and accreditation curriculum and best practices for training programs
- Conduct live demo calls and provide customer support to prospective and current members/accreditation students
- Assist with the testing and launch of TRACE and custom member courses
- Support webinar research and development, including the identification and recruitment of speakers, webinar setup and scheduling in the GoToWebinar platform, especially in Spanish speaking regions of the world
- Support with the updating, implementation and testing of TRACE courses
- Oversee the translation of all training guides and documents in Spanish
- Work in collaboration and partnership with other team members and internal departments
- Additional job-related projects as assigned
Qualifications:
- Bachelor's degree in Education with a background in eLearning, Compliance Training, Professional Curriculum Design, or equivalent combination of education and experience
- Excellent communication and customer interface skills
- Collaborator, team player, and solution-oriented