Careers

TRACE is a dynamic and growing international business association based in Annapolis, Maryland that provides multinational companies with anti-bribery resources and tools in support of their compliance efforts.  Our Member Services Team manages relationships and works to ensure that TRACE corporate members receive the full value of their membership benefits with an emphasis customer service. We are seeking a highly motivated, reliable and organized individual to support the team. The ideal Administrative Assistant will be detail oriented, tech savvy and dependable.   

Responsibilities: 

• Monitor the Member Services inbox and respond to inquiries as appropriate (or direct to product managers and senior team members)  
• Manage day-to-day member administrative requests, including setting up Resource Center user accounts   
• Assist in the management of a large number of member accounts across regions  
• Address problems and troubleshoot with internal and external stakeholders  
• Assist in the execution of outreach campaigns and renewal efforts  

• Prepare data and presentations for meetings as needed  
• Assist in onboarding new members  
• Communicate with members by email and phone as needed  
• Schedule calls, meetings and product demonstrations for senior team members and product managers  
• Document and update all member related communications, information and data in HubSpot  

• Provide other administrative and business support for the Department   
• Where appropriate carry out other duties to assist in the overall performance of the team 

Qualifications:  

• Bachelor degree preferred 

• 1-3 years of relevant work experience as an administrative/operations assistant or in a customer service capacity, preferably in a professional services environment  
• Fluent in MS Office and HubSpot (or equivalent CRM)  
• Strong oral and written communication skills  
• Professional demeanor with ability to exercise good judgment and discretion 
• Attention to detail  

• Proactive self-starter with ability to manage a wide variety of tasks and meet deadlines 
• Experience working both independently and with a team in a demanding environment 

TRACE is a dynamic and growing international organization based in Annapolis, Maryland that provides practical and cost-effective anti-bribery compliance solutions for companies with global operations. We are seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. Candidates must be equally effective at generating and qualifying new sales leads as well as closing business with new multinational companies.  We offer a competitive salary and bonus structure.

Responsibilities:

• Generate new business opportunities via cold calling, responding to inbound leads and responding to RFPs
• Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
• Engage compliance professionals in targeted prospect accounts
• Negotiate contracts, develop pricing strategies and prepare proposals 
• Utilize direct marketing strategies, sales force building, sales process management and marketing support materials to develop and execute sales
• Improve  KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Work collaboratively with other departments to support overall growth of TRACE
• Identify industry trends  and continually develop  knowledge of anti-bribery compliance

Qualifications:

• Education: BA/BS or Associates Degree and 3+ years of experience
• 1+ years of sales and business development experience 
• 1+ years as CRM user
• Proficient in cold calling and email marketing
• Proven track record in consulting/solution selling
• Excellent customer interface skills – ability to deliver presentations and drive meetings
• Significant degree of self-motivation, direction and integrity
• Strong reporting and data management skills
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance preferred

TRACE is seeking an energetic individual to join our growing business development/sales team. Ideal candidates will be results-driven and have an understanding of the consultative, intangible relationship-based sales role. You must be equally effective at generating and qualifying new sales leads as well as nurturing relationships with members and clients and closing sales. We offer a competitive salary and bonus structure.

Responsibilities:

• Identify, contact and develop new business opportunities and respond to requests for information
• Nurture relationships with existing prospects by identifying opportunities for engagement. Manage a sales pipeline of opportunities with ability to forecast and close deals
• Prospect to assigned target accounts with the goal of generating interest in TRACE and securing a follow-up discussion and / or demo
• Take a consultative approach to selling a broad range of compliance and due diligence services to prospective and existing customers and members
• Create and deliver value-based campaigns to build awareness of TRACE solutions to prospective customers and members
• Provide thoughtful and strategic follow-up information to prospective customers and members
• Work with executive management and other departments to execute demand generation strategies and meet company growth objectives
• Improve KPIs (e.g., conversion rates, acquisition rates, retention rates)
• Develop long term valued relationships with prospective customers and members
• Identify industry trends and continually develop knowledge of anti-bribery compliance
• Update and maintain TRACE CRM (HubSpot) solution

 Qualifications:

• Education: BA/BS
• 5+ years of sales and business development experience
• Proven track record in consulting/solution selling
• Excellent communication and customer interface skills – ability to deliver presentations and drive meetings
• Proven success dealing with various levels of clientele, especially CCO/GC level
• Significant degree of self-motivation, direction and integrity
• Experience working closely with senior-level management
• Knowledge of due diligence and FCPA/anti-bribery compliance a plus
• HubSpot experience strongly preferred
• Collaborator, team player, and solution-oriented

Reporting to the Product Manager, Compliance Training & TRACEgifts, the Compliance Training & Curriculum Development Specialist will provide support to TRACE members assisting with the implementation of TRACE course customizations and development requests. An integral member of the TRACE Compliance Training team, the ideal candidate for this role will possess experience in or have a background in education, course building or content development, be multi-lingual (Spanish, Portuguese, French, etc.), tech savvy, a quick learner, detail-oriented and welcome the challenge of working in an ever-evolving compliance and eLearning landscape. The Specialist will also be responsible for providing customer service and general training support role to TRACE members.  

This position requires one year of experience in content and course building, including manipulation of “out-of-the-box” courses to creating custom content as a whole. The Specialist will be comfortable managing several projects simultaneously possess strong communication, project management and customer service skills, welcome a changing pace and subscribe to TRACE’s commitment to excellence and the highest standards of service both internally and externally. 

Responsibilities

• Oversee the implementation of TRACE course customizations and development – including both course improvements as well as “from scratch” course developments
• Maintain and update TRACE courses per member requests as well as to ensure relevance given evolving regulations
• Knowledge of the Articulate authoring tool – namely Storyline and Rise
• Assist with the testing and launch of TRACE and custom member courses within a Learning Management System (LMS)
• Prepare custom training courses for members upon request
• Work in collaboration and partnership with other team members and internal departments
• Provide additional compliance training support to TRACE members as required
• Additional job-related projects as assigned by management

Requirements 

• Bachelor's degree in Education with background in E-Learning, Compliance Training, Professional Curriculum Design, or equivalent combination of education and experience
• Experience in Corporate Compliance Training setting required 
• Excellent communication and customer interface skills 
• Collaborator, team player, and solution-oriented 

TRACE is a dynamic and growing international organization based in Annapolis, Maryland that provides practical and cost-effective anti-bribery compliance solutions for multinational companies.  

We are seeking a full-time Contracts Attorney to join our contracts team. This is an exempt position that will report to the Director of Operations. We will consider remote, hybrid, or in-office arrangements based on the candidate.   

The ideal candidate will be organized, creative, and able to effectively manage a high volume of contracts. This is a great opportunity to work on a broad range of projects across multiple departments and play a key role in supporting TRACE’s rapid growth. 

Responsibilities: 

• Draft, review/redline, and negotiate contractual agreements of varying complexity (e.g. NDAs, amendments, membership agreements, purchase agreements, vendor agreements, data processing agreements, consulting agreements, license agreements, IT agreements, etc.) including identifying legal and business risks and notifying relevant TRACE stakeholders throughout the contractual review process; 
• Facilitate signature of approved contracts and process / file the fully executed versions in accordance with TRACE processes; 
• Assist with the completion of vendor forms and onboarding questionnaires; 
• Provide leadership and guidance to TRACE stakeholders related to legal and commercial terms and business risks; 
• Identify, communicate and escalate contract issues and material deviations from established contract guidelines; 
• Assist with the preparation and maintenance of template agreements and operations-related processes and procedures; 
• Assist with contracts-related research; 
• Respond to ad hoc inquiries including identification, research, analysis, and evaluation of risks in order to provide appropriate legal advice; 
• Assist with operational legal matters; 
• Perform additional duties as assigned, which may be modified to support business needs 

Qualifications Required 

• Juris Doctor (JD) from an ABA accredited institution 
• Licensed to practice law and a member in good standing in at least one U.S. state 
• At least 2 years of demonstrated significant experience in contractual review and negotiation concerning both legal and business issues 
• Ability to work effectively, manage complex projects and multi-task successfully in a dynamic, fast-paced and complex business environment 
• Proficient in Microsoft Office Suite (Word and Excel) 
• Flexible and adaptable  
• Expert communicator, verbally and in writing, who is capable of explaining complicated topics to those without legal training  
• Critical thinker: skilled at problem solving, and issue spotting 
• Business savvy 
• Collaborative but able to work independently with minimal oversight 

Preferred 

• Experience in compliance matters or familiarity with data privacy laws is a plus 
• Non-legal business / procurement experience is a plus 
• Experience with ContractSafe is a plus 

TRACE is a dynamic and growing international organization based in Annapolis, Maryland that provides practical and cost-effective anti-bribery compliance solutions for multinational companies. 

TRACE is seeking an analytical and process-oriented professional for our due diligence business. A key component of anti-bribery compliance is a due diligence review of businesses and individuals operating in overseas markets. 

Responsibilities: 

• Responsible for completing a variety of due diligence reviews 
• Manages multiple files and is responsible for ongoing correspondence with the intermediary/agent 
• Responsible for understanding FCPA concepts to request appropriate follow-up on relevant issues and evaluation of the information obtained to ensure it meets product requirements. 
• Must be able to perform database searches of key individual and company names across multiple databases, analyze the results and then send appropriate follow-up requests to the intermediary/agent. 
• Expected to produce high quality professional reports within the anticipated cycle times. 
• Occasionally utilize their due diligence skills to assist with consulting and other projects. 
• Utilize foreign language skills to provide translations in support of TRACE products and projects, review TRACE materials prepared in other languages and assist other associates with files requiring their language skills. 

Qualifications: 

• Complete fluency in Chinese, French, Portuguese, Russian, or Spanish, (writing, speaking, listening, and reading) preferred. 
• Bachelor’s degree in Mass Communication, Intercultural Communication, Political Science, Law, International Studies, Library Science, Languages, or a related field. 
• Minimum of one year office experience 
• Minimum of two years’ experience with MS Word and Excel  

Preferred Candidates: 

• Relevant research and/or large-firm paralegal experience 
• Detail-oriented and highly organized 
• Possess strong time-management, analytical and issue-spotting skills 
• Multi-task and prioritize among many different assignments 
• Understanding of corporate ownership structures 
• Familiar with Lexis Diligence and/or Westlaw 

TRACE is a dynamic and growing international organization based in Annapolis, Maryland that provides practical and cost-effective anti-bribery compliance solutions for multinational companies. The Marketing Manager leads marketing for TRACE membership, due diligence services, training and accreditation. The Manager is responsible for lead generation, executing marketing plans, measuring and reporting results, and managing social media and the TRACE website. The ideal candidate understands how to build integrated marketing campaigns, is tech-savvy, detailed oriented and a team player who works well in a fast-paced environment. The position reports to the Senior Director of Engagement, Strategy and Communications.  

Responsibilities:  

• Develop and implement marketing campaigns using the marketing automation software HubSpot to achieve business objectives and lead generation goals.  
• Work with product managers to position new and existing products and services and to draft and update marketing collateral targeting a range of audiences.  
• Manage external relationships that facilitate marketing initiatives including vendors for web design/development, SEO, printing, and organizing set up of trade shows and virtual booths. 
• Identify and integrate technology-enabled solutions to increase the efficiency of marketing initiatives and day-to-day processes. 
• Manage all web projects for the TRACE International and soon-to-be TRACE Compliance, Inc. websites.  
• Develop an advertising strategy for online and print media, including drafting and designing advertisements, identifying publications and setting an advertising budget. 
• Create an engaging social media and web strategy that targets multiple, diverse audiences and supports company-wide initiatives. 
• Develop product launch plans, including designing and drafting marketing collateral.  
• Cultivate new communities and manage branded online communities on the company’s behalf using Facebook, Twitter, LinkedIn, YouTube, and other social media. 
• Ensure the consistent development and execution of the TRACE brand identity across platforms, including the proper usage of trademarked logos and phrases. 
• Monitor industry trends and draft timely, targeted copy for marketing collateral and campaigns. 
• Utilize analytics to evaluate and improve marketing initiatives and report on ROI. 
• Manage the marketing budget. 
• Oversee junior members of the Marketing Team. 
• Coordinate the Internship Program for Marketing including assigning projects to interns and assisting in the hiring process. 
• Assist the Senior Director of Engagement, Strategy and Communications with various tasks, as needed. 

Requirements/Experience:   

• Bachelor’s degree with significant experience in B2B marketing, digital marketing, websites and brand positioning.   
• Proficient in HubSpot (or equivalent) software and in managing a CMS. HubSpot certifications are a plus. 
• Excellent copywriting, editing and project management skills are required.  
• Experience managing paid advertising on LinkedIn and Google and with monitoring and enhancing SEO. Google certifications are a plus. 
• Experience with the Adobe Creative Cloud and HTML/CSS is desirable. 
• Industry knowledge/experience is a preferred.  

For immediate consideration, please send your resume and cover letter to [email protected]. 

Our Member Service’s Team works to ensure that TRACE members receive the full benefit of their membership, while also providing operational support to the organization. We are seeking a highly motivated, proactive and organized individual with excellent communication and presentation skills to manage our growing number of membership accounts in the U.S. and globally, boost membership retention and facilitate revenue generation. From conducting onboarding calls to navigating complex requests, our Member Services Managers are motivated to provide exceptional customer service and serve as a single point of contact for questions and problem solving.  
 

To continue delivering exceptional support to our members, we are seeking individuals who want to: 

• Be brand ambassadors for TRACE and advance our mission of increasing commercial transparency worldwide 
• Build relationships with and support the compliance efforts of Fortune 1000 companies across all industry sectors  
• Gain practical business experience in a fast-paced environment  
• Learn the “ins” and “outs” of compliance and how TRACE tools and resources can help companies reduce costs  

What you’ll be doing:  

• Manage day-to-day member inquiries and administrative requests, independently troubleshoot problems, and proactively communicate with and follow-up with members via phone and email 
• Work across departments to address and resolve the needs and requests of members  
• Provide timely and accurate information regarding member benefits and services  
• Thoroughly document all member related communications and interactions in HubSpot  
• Schedule and conduct new member onboarding calls and follow up demonstrations and calls as needed  
• Regularly check in with members by phone and email to ensure they are fully leveraging their membership benefits  
• Become a trusted advisor to members by developing an understanding of their business and how TRACE products can best be deployed to address their compliance needs 
• Assist with membership renewal efforts, including pre-renewal outreach and assisting Accounting Department with collecting membership payments  
• Identify high risk accounts and work with Senior Management to improve membership retention  
• Prepare membership data reports for senior management  
• Maintain familiarity of relevant technology, industry trends and regional regulatory and enforcement developments  
• Perform other related duties as required by management 

This career is for you if: 

• You are detail oriented, process-oriented and capable of effectively prioritizing multiple tasks   
• You have excellent listening and communication skills through phone and email  
• You are passionate about customer service with at least 3+ years of relevant work experience  
• You can work independently but are also collaborative and highly enthusiastic  
• You have a demonstrated interest in international business and/or compliance  
• You have experience with MS Office Suite, HubSpot (or equivalent CRM), GoToMeeting (or equivalent platform)  
• You have a bachelor’s degree (advanced degree preferred) and have demonstrated the ability to work in a fast-paced environment with high-volume work   

Fluency in Spanish and/or Portuguese preferred but not required. 

TRACE is a dynamic and growing international organization based in Annapolis, Maryland that provides practical and cost-effective anti-bribery compliance solutions for multinational companies.  

We are seeking a full-time non-exempt Office Coordinator / Administrative Assistant to manage our day-to-day office needs and to support with various administrative tasks and projects, as assigned. This position will report to the Director of Operations, but will work closely with various TRACE teams. This position is an in-office position based in our Annapolis, Maryland headquarters.  

Responsibilities: 

• Serve as the front-desk receptionist and manage the day-to-day office needs including, but not limited to:  
• Answering the main phone line and re-directing calls as necessary 
• Monitoring the general company email inbox and helping to resolve inquiries 
• Handling incoming and outgoing faxes and mail 
• Handling shipments (typically, documents and marketing supplies to various events) 
• Taking inventory of and ordering office supplies, stocking the supply rooms and kitchen 
• Purchasing healthy snacks and other supplies  for the office on a weekly basis and ensuring that the kitchen and conference rooms are stocked and kept tidy (refrigerator to be cleaned out on Fridays) 
• Managing office-related vendor contracts / relationships including with the landlord / property manager 
• Assisting in finding solutions to various office needs 
• Coordinating necessary office-related repairs, maintenance and onsite visits 
• Managing onsite parking and shared office assignments  
• Distributing/replacing office key fobs as necessary 
• Running errands to post office, bank, and sometimes Goodwill, or stores like Target and Whole Foods 
• Decorating the office for holidays 
• Taking the lead on planning/coordinating all office-related events, including in-person team meetings, holiday parties, etc. (once these resume) 
• Advising staff about upcoming events, guests or any maintenance/issues in the office 
• Updating admin handbook as new tasks and projects develop 
• Depositing checks (electronically or taking to the bank) 
• Managing furniture inventory 
• Updating / managing the organizational chart,  vehicle tag sheet, phone list, etc.  
• Organizing the office as needed 
• Assist with various administrative tasks and projects as assigned, based on the needs of the company (to the extent possible, TRACE will try to accommodate the candidate’s areas of interest and specific experience / skills). Examples of projects may include, but not be limited to:  
• Helping to prepare the monthly internal newsletter (conduct staff interviews, department spotlights, highlight events, etc.) 
• Assisting the HR Manager with conducting phone screens of candidates, tracking benefits eligibility, sending staff communications, etc. 
• Previewing and testing compliance training courses  
• Setting up vendor invoicing portals and submitting invoices 
• Conducting research  
• Assisting with marketing-related outreach and follow-ups 
• Assisting with contracts-related tasks 
• Events planning assistance 
• Running webinars, etc.  

Requirements 

• AA/BA in Business Administration or related field, or equivalent combination of education and experience  
• Minimum of 1 year of related experience  
• Ability to maintain and handle all data and information confidentially 
• Proficient with Microsoft Office Suite (Word, Excel, etc.)  
• Ability to function well in a high-paced environment and manage multiple priorities  
• Professional demeanor – position will interface with all levels of staff and external customers 
• Excellent verbal and written communication skills 
• Excellent interpersonal and customer service skills 
• Excellent organizational skills and attention to detail  
• Excellent time management skills with a proven ability to meet deadlines 
• Take initiative. The ideal candidate will be proactive and effectively work independently 
• Ability to lift / carry at least 30 pounds 

TRACE is a dynamic and growing international business association based in Annapolis, Maryland that provides multinational companies with anti-bribery resources and tools in support of their compliance efforts. This is a great opportunity for a newly-minted JD who wants to begin their career in the anti-corruption compliance field or a more senior lawyer looking for a flexible schedule.  

TRACE's Compliance Resources and Legal Research team is seeking a full-time Research Associate to help expand and coordinate TRACE's analytical resources in the areas of transnational anti-bribery/anti-corruption law and enforcement. Although prior acquaintance with the relevant laws and instruments—including the U.S. Foreign Corrupt Practices Act, the UK Bribery Act 2010, the French Sapin II law, and the OECD Anti-Bribery Convention—is not required, the successful candidate will be expected to develop and maintain expert-level familiarity with these and other legal regimes. 

Responsibilities: 

• Perform legal research for TRACE, analyze enforcement actions, regulatory developments, and write analytical summaries 
• Conduct reviews of new and existing resources with an eye toward improved service and research efficiencies 
• Build a dynamic collection of information and compliance resources based on TRACE’s information needs 
• Research and monitor legislative and regulatory issues that may affect the organization’s members and assist with presentations as needed  
• Contribute to senior management strategies and decisions regarding information applications, tools and technologies, and policies for the organization 
• Support our contracts team in reviewing contracts before their execution  

Qualifications: 

• A J.D. or equivalent degree from an ABA accredited law school 
• Analytic thoroughness and rigorous attention to detail 
• Superior writing skills 
• Independence and initiative 
• Ability and desire to learn 
• Interest in international business a plus 
• Fluency in other languages a plus 

 Qualified candidates should send a cover letter, resume and writing sample to [email protected].