Please use the below support form as the first line of communication so we may track and monitor your request. This system will notify the correct respondent based on your particular question.
In an effort to ensure secure communications and privacy, password reset emails will be sent via an encrypted message to your email address.
TRACE offices are open Monday through Friday, from 9:00 a.m. ET to 5:30 p.m. ET. Technical support is available from 7:30 a.m. ET to 5:30 p.m. ET and 8 p.m. ET to 6:30 a.m. ET. There may be a delay in responding to your technical support issue outside of these operating hours.