At TRACE we pride ourselves on providing the highest level of customer satisfaction. We have setup a specialized support and tracking system to ensure support needs are handled rapidly and completely. Please use the below online support form as the 1st line of communication so that we may track and monitor your request. This system will notify the correct respondent based on your particular question.
In an effort to ensure secure communications and privacy, password reset emails will be sent via an encrypted message to your email address.
Operating hours for TRACE Online Training Technical Support are 9am-5pm Eastern Standard Time Monday through Friday. Technical support requests submitted outside of these operating hours will be addressed promptly once our operating hours resume.